Picsolve DigiPass - Terms of Conditions

    Basic T&C

  1. The DigiPass is only valid on the specified date(s) and park of purchase.
  2. Refunds for passes sold on-line prior to the park visit are not available.
  3. Passes sold on line before your park visit must be collected by the purchaser and a form of ID will be requested (credit card or driving licence) to verify your voucher.
  4. As the DigiPass holder it is your responsibility to look after your DigiPass, we cannot refund any lost or damaged DigiPasses.
  5. Images not collected on a valid pass on day of visit cannot be issued at a later date.
  6. DigiPass applies to rides, green screens, Character Meet and Greet and official Picsolve walkabout photos.
  7. Walkabout and Studio photographers (subject to availability) will take a photo of an individual or group but must consider the needs of other guests so are not obligated to take more than one photo.
  8. It may take up to 24 hours for all of your images to be available on Picsolve.com.
  9. The quality of images can be affected by environmental & technical factors that occur in an outdoor environment. Picsolve accepts no liability where this is the case.
  10. Rides and Photography locations are subject to change and may not be operational every day. No compensation is available should you not be able to redeem an image at any specific ride/s.
  11. The DigiPass holder must appear in the image and present a valid DigiPass at the photo-counter or main photo collection point in order to claim the digital photo.
  12. Inappropriate images will not be issued.
  13. If DigiPass is used by someone other than the holder it may be cancelled without compensation.
  14. Please be aware that ID / badge / licence / grotto products do not have a digital image for download with DigiPass.
  15. These Terms and Conditions are applicable at January 2017 and may be modified at any time.
  16. Your statutory rights as a consumer are not affected.
  17. For help, support and a copy of full terms and conditions please refer to the “Help & Customer Services” page at Picsolve.com

  18. Merlin Annual Pass Holder UK Resort Theme Park DigiPass specifics

  19. You can use your Resort Theme Park Annual DigiPass ‘Multi Park Pass’ at any of the 4 participating resorts – Chessington World of Adventures Resort, Alton Towers Resort, LEGOLAND® Windsor Resort and THORPE PARK Resort. Please note that some products are excluded from digital image offering, details can be found under “Other inclusions and exceptions”
  20. You can use your Resort Theme Park Annual DigiPass ‘Single Park Pass’ in the resort specified on your DigiPass.
  21. You must present a valid Merlin Annual Pass or Park Annual Pass when purchasing or collecting your Annual DigiPass.
  22. Multi and Single Resort Theme Park Annual DigiPass is valid from the date of collection for 12 months.
  23. Multi and Single Resort Theme Park Annual DigiPass can be collected up to three months from the date of purchase.
  24. If your Annual DigiPass is lost or stolen, you will need to return to the park where you originally bought it to get a replacement issued.
  25. You can change the ‘owner’ of a DigiPass within 28 days of purchase. Simply take your pass back to the park you bought it at and ask for the name and photo to be changed. This change cannot be made after 28 days of purchase and proof of purchase will be requested.
  26. In addition to your digital photos you are entitled to £5 off the price of a standard print photo when you show your Annual DigiPass. This discount does not apply in conjunction with any other offer.
  27. The Merlin Annual Pass Resort Theme Park DigiPass can not be used at Madame Tussauds London.

Inclusions and Exclusions

Country

Site

Included

Excluded

UK

Alton Towers Resort

DigiPass holders are entitled to £5 off the ID / badge / driving licence products from Octonauts.

ID / badge / driving licence products from Octonauts and Driving School do not include a digital download.

Includes digital photography at seasonal events.

Digital images from Christmas Grottos not included.

Additional admission costs apply to the Waterpark and Tree Top Quest. Digital images from these attractions are included in a DigiPass.

THORPE PARK Resort

DigiPass holders are entitled to £5 off the lenticular and 3D Head-in-jar merchandise.

LEGOLAND® Windsor
Resort

DigiPass holders are entitled to £5 off the ID / badge / driving licence products from Octonauts.

ID / badge / driving licence products from Driving School do not include a digital download.

Includes digital photography at seasonal events.

Digital images from Christmas Grottos not included.

Chessington World of
Adventures Resort

DigiPass holders are entitled to £5 off the ID / badge / driving licence products from Octonauts.

ID / badge / driving licence products from Tiny Truckers do not include a digital download.

Includes digital photography at seasonal events.

Digital images from Christmas Grottos not included.

UAE

Dubai Parks and Resorts

You can use your Single or Multipark DigiPass in resorts applicable to your purchase.

Riverland is not included in DigiPass.

DigiPass holders are entitled to 50% off printed photos, keyrings and magnets at the relevant resort.

USA

Kennedy Space Center
Visitor Complex

ID / badge / driving licence products at the Space Shuttle Atlantis Exhibit do not include digital download.

The moon walk video experience at the Apollo/Saturn V building does not include digital download.

LEGOLAND® Florida
Resort

ID / badge / driving licence products from Driving School do not include a digital download.